Corporate

Our policies

All three brands work under the same management systems.

Quality policy

Customer satisfaction

To be a reliable company with an approach that meets the customer's needs and expectations at the highest level.

Evolving technology level

To use developing and current technologies, continuously raise product quality and deliver production that exceeds expectations.

Legal compliance

To meet all legal requirements in the services we provide and offer them for our customers' service and use.

Safe working environment

To protect occupational safety, the health of employees and a sustainable, clean environment in our activities.

Efficient communication

To ensure maximum communication and efficiency through a system approach in processes and management.

Learning organisation

To provide all the training needed to reach our goals, ensure a suitable working environment and support it with technology.

Continuous improvement

To make continuous improvement the most important goal in every area of the company.

Strategic approach

To instil leadership in all our employees through strategy-led corporate governance.

PT.KY.01 / Rev. 1 · January 2024

Occupational health and safety policy

Respect for people and the environment

The Occupational Health and Safety Policy we have adopted at Ramsa Defence rests on respect for people and the environment they live in. To provide a safe and healthy working environment, everyone is obliged to do what is necessary within the limits of their authority. One of our most important goals is to protect all our employees and our surroundings against the possible risks of our line of business.

In line with ISO 45001:2018, we undertake:

To take every measure, in line with the occupational health and safety legislation in force and other related requirements, to ensure the health and safety of employees, subcontractors, visitors and company personnel working off-site at the workplace and its annexes; to keep tools, equipment and personal protective equipment available and ensure they are used when needed;
To identify in advance, through effective risk assessment, and eliminate unsafe conditions and acts and possible accident risks that could cause occupational accidents and diseases at the workplace and its annexes;
To identify the risks that could cause occupational accidents and diseases, ensure the health, safety and social welfare of employees at every level, and reduce any material and non-material losses that they and their families might face in future;
To train our employees in occupational health and safety and help them reach a sound awareness of it;
To ensure that subcontractors and visitors at the workplace also comply with the occupational health and safety rules set by RAMSA;
To make RAMSA an exemplary company in occupational health and safety practice in the eyes of the institutions, chambers of industry and associations it is affiliated with;
Taking the development of the industrial world into account, to anticipate today the situations that may arise in future, to improve continuously and to review our position;

and to maintain the continuity of our occupational health and safety management system established and run accordingly.

PT.İK.02 / Rev. 1 · January 2024

Our other policies

Our commitments

These policies complement our quality and occupational health and safety policies and apply to all activities of our three brands.

ISO 14001

Environmental policy

We manage the environmental impact of our design, manufacturing and supply activities within our ISO 14001 environmental management system. Accordingly, we undertake:

to identify the environmental aspects of our activities, assess their impacts and keep significant impacts under control;
to comply with environmental legislation in force and other requirements we have accepted;
to use energy, water and raw materials efficiently;
to separate chips, scrap and packaging waste at source and direct them to recovery;
to store and dispose of hazardous waste and chemicals in line with legislation and to prevent pollution at source;
to inform our suppliers and subcontractors of our environmental expectations;
to raise our employees' environmental awareness through training and to continually improve our environmental performance.

Information security

Information security policy

We protect the drawings, technical data and project information our customers entrust to us, together with our own information assets, on the principles of confidentiality, integrity and availability. Accordingly, we undertake:

to limit access to information to what each role requires, on a need-to-know basis;
to store, share and destroy customer technical data and classified information in line with contractual and legal requirements;
to protect our information systems against unauthorised access, malware and data loss, and to take regular backups;
to set out confidentiality obligations in writing with our employees, interns and suppliers;
to record and investigate information security incidents and take measures to prevent recurrence;
to keep our employees' information security awareness alive through regular training.

KVKK

Personal data protection policy

We are committed to processing the personal data of our employees, candidates, customer and supplier representatives and visitors in accordance with Turkish Personal Data Protection Law No. 6698 (KVKK). Accordingly, we undertake:

to process personal data lawfully and fairly, for specified and legitimate purposes, limited to and proportionate with those purposes;
to inform data subjects of the purposes of processing and obtain their explicit consent where required;
to keep data accurate and up to date, and to erase, destroy or anonymise it once it is no longer needed;
to protect personal data against unauthorised access and loss with appropriate technical and organisational measures;
to receive data subjects' requests under the Law at info@ramsadefence.com and answer them within the legal time limit.

Ethics

Ethics and compliance policy

Ethical, transparent and high-quality business has been our most important principle since our founding. Accordingly, we undertake:

to comply with the laws in force in every country where we operate;
to show zero tolerance for bribery, corruption and any improper payment;
to prevent conflicts of interest and ensure that any that arise are declared and managed;
to avoid gifts and hospitality that could influence business decisions;
to follow fair competition rules and deal honestly with customers, suppliers and competitors;
to stand against discrimination, harassment and forced labour, and never to employ child labour;
to receive reports of ethical breaches in confidence and protect those who report from retaliation.

Supply chain

Supplier policy

The quality of our products starts with the quality of our supply chain. We see our suppliers as partners rather than vendors. Accordingly, we undertake:

to select, evaluate and monitor suppliers against quality, delivery, technical capability and compliance criteria;
to flow down customer and contract requirements, special process and quality requirements to our suppliers in full;
to prevent counterfeit and suspect parts from entering the supply chain and to keep traceability from material to product;
to expect our suppliers to follow occupational health and safety, environmental and ethical rules;
to communicate openly with suppliers, give feedback and grow together;
to contribute to domestic production by working with local suppliers wherever possible.

Export control

Export control policy

We comply with national legislation and international obligations in the transfer of defence and dual-use products, software and technical data. Accordingly, we undertake:

to classify whether products, software and technical data are subject to export control;
not to export, re-export or transfer technology without the required permits and licences;
to screen customers and end users against sanctions and restricted-party lists and obtain end-user statements;
to observe export restrictions set by the manufacturer or country of origin for the products we supply;
to keep export control records for the period required by law;
to train the employees concerned in their export control obligations.

ISO 10002

Customer satisfaction and complaints policy

We treat customer feedback as an opportunity to improve, within our ISO 10002 customer satisfaction management system. Accordingly, we undertake:

to receive suggestions and complaints through easily accessible channels;
to record every submission and confirm receipt to the person who made it;
to assess submissions impartially, confidentially and free of charge;
to inform the person of the outcome clearly and on time;
to investigate root causes and prevent recurrence through corrective action;
to review satisfaction results regularly and improve our processes.

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Write to us +90 312 502 06 18